By : db-dzine Published on Wednesday, August 23, 2017,09:33:08 in WordPress Plugins
The All in One WP Helpdesk SolutionTotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!
====== 1.0.3 ====== - NEW: Dashboard redirect for reporters & agents - NEW: Ticket Priorities now possible - NEW: Renamed System / Projects to Departments - NEW: Added POT translation file & updated DE Translations - FIX: Ticket category color issue in backend - FIX: Small php notices ====== 1.0.2 ====== - NEW: Rating System for FAQ Articles See Options > FAQ > Enable Rating - NEW: Disable the dislike button - NEW: Widgets now support order by likes / dislikes - NEW: Show single FAQs only to logged in users ====== 1.0.1 ====== - FIX: WooCommerce class misses options - FIX: Menu does not show up - FIX: after_widget args notice - FIX: Livechat count issue ====== 1.0.0 ====== - Inital release Live Chat -> Agents see list of open chats by reporters -> Leave message when no agents are online -> Ticket -> Reporter needs to be logged in -> Default Welcome Message -> Enter chat via Ticket ID -> Create a new chat -> new Ticket -> Chat history stored as Ticket Comments Ticket System -> Inform Agents in Notifications -> HTML WYSIWIG Comment Form -> Attachments -> Saved replies -> Default Message -> My Tickets (for reporter & agents) -> Logging / History system -> XLS export -> Agents can reply to Email -> Ticket Overview (assigned to, status in colors) -> Set Inbox Folder -> Set Inbox Archieve Folder Knowledge Base -> Widget Support -> Most viewed / loved -> Set a default order by -> Custom Icon per category -> Password Protection (can be set by WP default) -> Multiple Layout -> Was this helpful? Integrations -> Slack (https://my.slack.com/services/new/incoming-webhook) -> WooCommerce -> Envato ====== Future Plans ====== -> Private Notes -> Recaptcha -> Github -> Jira -> Ticket Priorities -> Track FAQ search keywords
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